A little over a week ago, I wrote about an experience I had in a local Kroger store where the manager and customer service worker basically insinuated that I changed price tags on an item to not only get a lower price, but to also get the Michigan Scanner Law money. As soon as I came home that night, I emailed Kroger using the email on their “contact us” portion of their website. A whole week went by and NEVER once did Kroger make any attempt to contact me. I was floored and even more angry than I was before. Is this really how a company treats their customers? Really?
So rather than sit around and twiddle my thumbs and wait for Kroger to contact me, I called the number for their corporate customer service. I spoke to a really nice man (Joel or Joe or something like that) who seemed like he was appalled at what I was telling him. He told me he was typing it all out as I told him (I could hear him typing) and he even read back to me to make sure he had it right. He then asked me for my Kroger Plus Card number and he put $5 on it to cover the scanner law…which I promptly told him that this is NOT the issue any longer. The issue is the fact that one of THEIR managers treated me and basically accused me of changing price tags on an item and did so in such a manner that they drew the attention of everyone that was at the front of the store. That was my issue. And along with that…the fact that NO ONE called me from Kroger after I let them know of this issue.
He assured me that I would hear from Kroger…that he was emailing this issue to the appropriate people that handle the Michigan stores. Have I heard anything yet? Nope. Do I expect to hear anything? Probably not. But that’s fine. If that’s how Kroger treats their customers, then I will not shop there any longer and I will not stay quiet as to why.
Oh and I’ve filed a complaint with the state of Michigan. It’s my understanding that they will now investigate the particular Kroger store I was in and make sure they are doing everything they are supposed to the way they are supposed to be doing it. That alone makes me feel a tad better. If they don’t care about their customers, then I don’t care about making that store managers life pure misery having to deal with the audits she will have to put up with!
Wow, that’s awful, I’m sorry to hear that happened and that nothing has been done! I hope you hear from them soon.
So frustrating! I would absolutely abandon that Kroger as well! I hope they are thoroughly investigated and it makes life difficult for them.