Update on my Horrible Experience with T-Mobile

Well…I told you I would update you once I found out what T-Mobile decided to do about our horrible experience.  If you aren’t sure what I am talking about, read HERE and HERE.

About our Horrible Experience

I literally spent all of the last week and a half on the phone and emailing with T-Mobile.  So much so, I got banned from their Facebook and Twitter pages.  Why?  Because they can’t handle the truth!  (I’ve always wanted a reason to say that)!!  No seriously though…they didn’t like me speaking the truth on their page so instead they ban me and continue to spew their lies about how tremendous their service is.  Whatever.  It’s unfortunate that they choose to run their company that way, but in the end they are the ones that will end up hurting and eventually lose their customers.  Lies have a way of catching up like that.

So this past Friday, just about a week since I emailed the CEO of T-Mobile, Jim Alling, I decided to email him again.  Just in case he didn’t receive my first email.  You know…I’m nice like that!  So I copied and pasted my previous email into the body of the new email and I also let Mr. Alling know that I did not appreciate the fact that I see T-Mobile boasting about their tremendous 4G service in my area, but in fact I was told by their customer service that my area no longer has towers.  Seems like that is false advertising to me.  About an hour after sending that email, I received a call…from the executive offices of T-Mobile.

The first thing the woman did was ask me if I got her voicemail last week.  I checked my phone and go figure, I did not.  But with as reliable as T-Mobile has been lately…that doesn’t surprise me.  Anyway, she went on to tell me that T-Mobile wised up and they decided to let me out of my contract (for both lines) at no cost to me!

I won!

You don’t know what a relief this is to me.  I hate to spend money and more than that…I hate to throw my money away and not get what I am paying for.   So it paid to stick with this fight.  It kind of stinks that it took so long, but it’s definitely worth it in the end to have this result to our horrible experience.

If you are dissatisfied with your T-Mobile service and feel like you are going round and round with the non-English speaking customer service people that don’t really know how to help, jump right to the top and shoot Mr. Jim Alling an email (you can find his email on this webpage)

Thank you to everyone that followed along with this saga.  I should have listened to the people over 5 years ago that told me to stay far away from T-Mobile…but I didn’t.  Now you know.  Definitely go with Verizon or AT&T…better companies and you can get the iphone!